Terms and Conditions

The holiday contract is between you and Sunnyspells Leisure Ltd, trading as Sunny Lyn Holiday Park. For purpose of these terms and conditions, references to ‘the Company’, ‘we’ and ‘us’ are Sunnyspells Leisure Limited and references to ‘you’ and ‘your’ apply to you as the booker of the holiday and apply to every member of your party.

There will be a contract between you and us if:

• You book online and we send you email confirmation.

• When you book over the telephone and a payment is taken.

• You make a payment via an email link that was sent to you.

All bookings are accepted on the basis that you agree to these terms and conditions. Please be aware that we also reserve the right to refuse any booking. The terms contained in this contract do not affect your statutory rights.

We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances, the holiday ceases and we shall not be liable for any extra costs incurred by you.

BOOKINGS

Bookings can be made via our website www.sunnylyn.co.uk or by telephone on 01598 753384 using a credit/debit card. The prices listed include VAT.

The information supplied at the time of booking will be stored on our computer systems for administrative purposes. Under no circumstances will this information be provided to a third party. Please check our Privacy Policy for details.

The person who makes the booking must be aged over 18 years of age. They will be fully responsible for the booking and are responsible for ensuring the party will not exceed the numbers and units detailed on the confirmation.

A contract exists as soon as we receive an initial booking payment. Our standard procedure is to then issue a confirmation, usually by email and you should please check this carefully to see that it reflects your wishes. Please inform us of any discrepancy within 24 hours. 

A deposit must be paid at the time of booking. This payment, which is treated as part payment of your holiday, is not refundable or transferable, except under the conditions of the Holiday Protection as detailed below.

The required deposit is 20% of the total cost of your holiday (minimum £10). The balance of the price of your holiday must be paid at least 28 days before the start date. If the balance is not paid on time, we are entitled to cancel the holiday and retain your deposit.  

During low and mid seasons, or due to unforeseen or extreme circumstances, some facilities may not be open, therefore we advise you to check what is open before booking.

ALL CANCELLATIONS (Touring, camping & self catering)

In the event that you need to cancel your holiday, we regret that we will be unable to refund any deposit made, except under the terms of the Holiday Protection (see below). You may also lose any balance payments you have made too.  However, if you have purchased our Holiday Protection at the time of booking (or within 24 hours of your booking) you will be covered for some of these costs depending on when you cancel and the reason for cancellation. We therefore cannot emphasise too strongly the wisdom of taking out this protection or purchasing your own holiday cover if you prefer.

The Holiday Protection fee and any administration charges are non-refundable or transferable in any event. Full details of our Holiday Protection are detailed below and can also be found on our website. If you have purchased your own holiday cover then you will need to liaise directly with your provider.

Should you need to cancel your booking for any reason you must email us immediately (info@sunnylyn.co.uk).  Cancellation will not take effect until we receive your written confirmation.  If you telephone us to let us know, you must follow it up with an email so we have a record of your cancellation.  If this is not received before the day of arrival, no refunds will be considered. Any certificates, information and/or evidence we require to consider your amendment or cancellation will need to be provided at your expense.  

Should you need to cancel on the day of arrival or cut your holiday short after it has commenced, we regret that we are unable to refund any monies paid. No refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part, which would justify cancelling the holiday, and only if we have been given an opportunity to correct the issue.

HOLIDAY PROTECTION

The charge for holiday protection is:

• £1.50 per night touring/camping holidays

• £3 per night for self catering holidays

This payment of the holiday protection will be in addition to the deposit payment and due at the time of making the booking. If you are booking online this will automatically be added, but you can choose to remove the charge during the booking procedure if you have your own insurance or you wish to ‘opt out’. 

The qualifying reasons for amending or cancelling your holiday under the holiday protection are that one of your group has: 

• An accident, injury or illness which requires medical attention & you are advised by a medical professional not to travel.

• There is a local or national lockdown which means you are unable to travel out of your region or you are unable to stay in Lynton.

• Received formal notification from the NHS app or a medical professional that you need to self isolate.

• Died or you’ve received news of the death of a close family member or close friend

• Received notification of redundancy since the booking was made

• Been summoned for jury service over the date of your holiday

Appropriate authoritative documents will always be required e.g. a note from a medical professional, a redundancy notice, death certificate, notification of jury service etc.  You are required to inform us immediately and any supporting evidence should be sent to us by recorded delivery or email. We will not be responsible for any emails not received therefore the responsibility to ensure that the documentation is received lies with you, the customer who made the booking. Please note that Holiday Protection does not cover adverse weather conditions, mechanical breakdown or traffic accidents. Claims outside the specified reasons for cancellation cannot be entertained.

In all cases, once your holiday is due to start (the day of arrival), there’s no transfer or refund of any monies paid and should you cut your holiday short after it has commenced, we regret we’re also unable to make any partial refunds or transfers.

Summary of cancellation terms:

ALTERATIONS

Once you have paid the deposit there is a contract and you cannot transfer your booking to anyone else or change it (including the members of your party) without our agreement. If, after the booking has been confirmed and we agree that you can amend it, then the following terms apply:

 Please note: The cost of the Holiday Protection is not transferable

CANCELLATION OR ALTERATION BY US

If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid. In circumstances beyond our control, or in the event of serious breakdown of services, other emergencies or withdrawal of your pitch from service, we reserve the right to offer you the opportunity to change the date booked, offer an alternative pitch if available or cancel and receive a full refund or credit. No claims for compensation in respect of the above events can be accepted.

If your holiday is cancelled by us due to non-payment of the holiday balance by the date specified on your confirmation by yourselves then the above terms do not apply.

HOLIDAY BEHAVIOUR STANDARDS

By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children), to adopt the following standards of behaviour. We reserve the right to refuse admission to the park and all facilities, to refuse any booking or terminate any holiday, or to remove any persons, dogs or property that in our opinion are not suitable to use the park.

Our site policies are to ensure not only the comfort, but also the wellbeing and safety of our guests and staff, which we take very seriously. 

YOU MUST ENSURE:

• You act in a courteous and considerate manner towards all staff and guests

• Follow the protocols on site. 

• All guests must register at reception as soon as possible after their arrival. 

• Late arrivals, after 8pm are discouraged. Anticipated arrivals after this time must be agreed in advance.

• Parents are responsible for supervising their children properly, particularly near the river, so that they are not a nuisance or a danger to themselves or others. No bikes, skateboards or scooters may be used on the slopes of the Park or on the camping field. 

• Dogs are welcomed in some of the holiday homes and on the camping field. If you are planning on bringing any other pets (other than dogs), please let us know before booking.  Please be considerate to other guests when your pets are onsite and note that: 

• We are a small site, so there is only space to park one car per holiday home or camping pitch. Car parking permits must be displayed at all times while onsite.  Should additional cars arrive unexpectedly, they will need to park off site on the public roadway.

• Barbecues are welcome but must be raised up off the ground and grass. No barbecues are allowed on the decking area of the lodges

• The burning of wood & other materials is NOT permitted anywhere on the Park. We do not allow open fires or fire pits.

• No hot tubs, swimming pools or paddling pools can be used onsite (except those operated by Sunny Lyn Holiday Park)

• We would ask that you are respectful to other holiday makers by keeping noise to a minimum while on the Park. The Park operates a quiet policy between 10.30pm and 7.30am. 

• The speed limit for all vehicles anywhere on the Park is 10mph. 

• All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance

• No games (ball games, frisbees etc.) may be played where they may cause a nuisance to other guests or are likely to cause damage to any property.Any items left behind or lost property that is not claimed within 7 days of departure will be disposed of.

• To respect  the Park, yourself and other guests, please do not: 

• Commit any criminal offence or undertake any criminal activity.

• Keep or carry any firearm or any other weapon at or while on the Park.

• Use any unlawful drugs.

• Bring any lorries or commercial vehicles on to the Park.

• Carry on any trade or business.

• Work on your vehicle, including washing, especially if there is any chance that motor oil or lubricants will leak out onto the ground.

• Use any generators

• Cause damage to trees, plants or shrubs or pick any flowers in the beds, tubs, or on the banks.

• Erect any string washing lines.

COMPLAINTS

We will do everything we can to ensure you have a fantastic holiday at Sunny Lyn.  However, if you have a complaint about anything during your stay please raise it with a member of our staff immediately so we can try to put things right.  If we weren’t able to rectify your complaint during your stay and you wish to pursue it following your departure please email us within 28 days of the end of your holiday at info@sunnylyn.co.uk.  All complaints  will be handled as detailed in our complaints procedure, a copy of which is available from our reception.