Sunny Lyn Holiday Park

Terms and Conditions

Covid-19 Revised Terms and Conditions

The COVID-19 (coronavirus) outbreak has created an unprecedented and challenging situation for everyone.  Our customers mean the world to us and we want to ensure that you are supported during these difficult times.  We know that so many of you want a holiday but are concerned with the uncertainty of lockdowns and travel restrictions.  Therefore, we have amended our terms and conditions for all 2021 holidays to offer you maximum flexibility and peace of mind should you need to cancel due to future Covid-19 restrictions.  

The new terms & conditions:  

  • Pay a low deposit of just 20% of your holiday on booking with nothing more to pay until 4 weeks before arrival.
  • The balance of your holiday is to be paid just 4 weeks before arrival.
  • If there is a Government lockdown or ban on travel (either local or national) which means you can not leave home preventing your holiday, you will receive a full refund of any monies paid. To receive your full refund, you must  let us know within 72 hours of the restriction being imposed  if your holiday is within the next 6 weeks.
  • If Lynton area goes into lockdown preventing your holiday, you will receive a full refund of any monies paid.
  • If “we” (Sunny Lyn Holiday Park) need to close the Park for any reason preventing your holiday, you will receive a full refund of any monies paid.    
  • In addition to our normal Terms and Conditions, if you need to cancel due to Covid-19 reasons up to 14 days before arrival, you will be offered a credit towards a future stay (credit note to be used within 12 months of your original arrival date)
  • If you need to cancel, for any reason,within 14 days of arrival we are unable to offer any credit terms or a
  • If your balance has not been paid 21 days before arrival, your holiday will automatically be cancelled and no credit or refund will be given. The business relies on occupancy and this 21 day period provides a chance for us to recoup any losses.
  • Please do keep in touch with us if your situation changes.

OUR FURTHER COMMITMENTS TO KEEP YOU SAFE WHILST YOU ENJOY YOUR HOLIDAY!

The health of you, your family and our staff are of the utmost importance.  To keep everyone safe we are also implementing the following measures to ensure your safety whilst you are with us:

Self Catering Units:

  • We are trying to avoid guests entering reception so on arrival ring the doorbell and we will welcome you outside and direct you to your lodge or caravan on arrival. The door of your unit will be left open and the keys will be inside.
  • We will call you the day before your arrival to remind you of the check-in procedure, check whether you are likely to be a late arrival and to take your security deposit.
  • Your unit will be cleaned thoroughly, with antibacterial spray. There will be some windows left open on your arrival to ensure it has had a good airing.  Extra disinfection emphasis will be on taps and door handles and other busy areas.  
  • On changeover days, all crockery, cutlery, mugs, glasses etc will be removed from the unit and put through a hot dishwasher cycle to ensure extra cleanliness.
  • During your stay, if we do need to enter your unit for any maintenance issues, we will require all guests exit the accommodation.

Camping and Touring Pitches

  • We have reduced the number of tent camping pitches to increase space around the pitches to enable you to keep your distance from other guests.  
  • We aim to welcome you outside of reception and take you straight to your pitch. If you are a late arrival, there will be a note on our reception window offering directions to your pitch.  If you have any difficulties, please ring the doorbell on our Reception and our staff will be happy to come and help.
  • We will provide additional hand sanitising stations, please use these whenever appropriate.
  • There will be a maximum of 3 people in the toilet blocks at any one time. Please respect social distancing and stay at least 2 metres from other guests at all times.
  • An adult will need to accompany a child under the age of 12 to the toilet blocks at all times to ensure that the child observes the social distancing rules.
  • Please book before arrival. We are discouraging drive-in/walk-in guests whilst we are monitoring our additional social distancing measures.
  • Whilst we are aiming to open the shop, cafe and laundry for the 2021 season, please note that they may need to be closed throughout your stay. We will continue to monitor Government advice & revisit our risk assessments to ensure we keep our guests and staff as safe as possible. 

FINALLY:

  • We will follow any advice given to us by the Government at any time. If we are instructed to close OR our staff need to self-isolate OR the Management simply believes there is too big a risk to you and us to continue to stay open, we will need to ask you & your family to leave the Park.  In this instance, we will offer you a refund for the pro-rated nights you were unable to stay.
  • If we feel you or anyone in your family are not observing our additional health and safety measures we have put in place or are not treating other guests or staff with respect, you will be asked to leave the Site. If this is the case, you will forfeit your right to a refund or credit note.
  • If our reception and shop are closed, we are still here to help and support you. Please ring the doorbell and we will come and meet you outside.  

We hope you decide to come and see us in 2021  and thanks to all our customers who have been so understanding in these difficult times.  We can’t wait to welcome you back.

Sunny Lyn Holiday Park Booking Terms and Conditions

A contract exists between you and Sunny Lyn Holiday Park as soon as you have made your booking and the following Terms and Conditions apply from that time. 

GENERAL TERMS FOR ALL GUESTS  

  • The Park Owners reserve the right to refuse any booking.
  • For Health and Safety reasons all guests must register at reception as soon as possible after their arrival.
  • Due to Covid-19 reasons Day Visitors are not allowed onsite. If you need to invite anyone onsite in an emergency situation (ie: mechanic for vehicle breakdown) they must also call at Reception before coming to see you. 
  • No parking is available for early arrival or late departure unless arranged in advance.
  • Late arrivals, after 8pm are discouraged. Anticipated arrivals after this time must be agreed in advance.
  • As we are a small site, there is only space to park 1 car per holiday home or camping pitch.
  • Barbecues are welcome but must be raised up off the ground and grass. No barbecues are allowed on the lodges decked areas.
  • The burning of wood & other materials is NOT permitted anywhere on the Park. We do not allow open fires or fire pits.
  • No hot tubs, swimming pools or paddling pools can be used onsite (except those operated by Sunny Lyn Holiday Park)
  • We would ask that you are respectful to other holiday makers by keeping noise to a minimum while on the Park. The Park operates a quiet policy between 10.30pm and 7.30am.
  • The speed limit for all vehicles anywhere on the Park is 10mph.
  • No games (ball games, frisbees etc.) may be played where they may cause a nuisance to other guests or are likely to cause damage to any property.
  • Any items left behind or lost property that is not claimed within 7 days of departure will be disposed of. To respect the Park, yourself and other guests, please do not: 
  • Commit any criminal offence or undertake any criminal activity.
  • Keep or carry any firearm or any other weapon at or while on the Park.
  • Use any unlawful drugs.
  • Bring any lorries or commercial vehicles on to the Park.
  • Carry on any trade or business.
  • Work on your vehicle, including washing, especially if there is any chance that motor oil or lubricants will leak out onto the ground.
  • Cause damage to trees, plants or shrubs or pick any flowers in the beds, tubs, or on the banks. Erect any string washing lines.
  • CHILDREN - Parents are responsible for supervising their children properly, particularly near the river, so that they are not a nuisance or a danger to themselves or others. No bikes, skateboards or scooters may be used on the slopes of the Park or on the camping field.
  • PETS – Pets are accepted in some of the holiday homes and on the camping field. However please be considerate to other guests and note that:
  • Pets are not permitted in the toilet blocks, laundry room or café (except for registered assistance dogs) Pets are not allowed to enter a Holiday Home that is designated ‘Pet free’.
  • In pet friendly units, Pets are not allowed into the bedrooms (except registered assistance dogs) or onto the beds, bedding or seats.
  • Dogs MUST be kept on a short lead and under control at all times while on the Park.
  • Please do not exercise your dogs on the Park and they must not be allowed to foul or urinate anywhere on the Park. Should your dog have an ‘accident’ please clean up after it. There is an area adjoining the Park where dogs can be exercised.
  • Owners will be liable for the cost of any damage caused by their pet.
  • Dogs must never be left unattended in any Holiday Home, Motor Home, Tourer, Tent or vehicle.
  • We reserve the right to require an owner to remove their dog, or any other pet from the site, if it is causing a nuisance, damage or is a danger to other guests.

ADDITIONAL TERMS & CONDITIONS FOR HOLIDAY HOME GUESTS (i.e.: holiday lodges, static caravans & apartments):  

  • A 20% deposit is due to secure any booking and the balance is due four weeks before arrival. Bookings made within four weeks of the start of your holiday must be paid for in full at the time of booking.
  • A £50 security deposit is due on arrival for each static caravan booked and £100 for each apartment or holiday lodge. This is taken as a credit/debit card pre-authorisation or cash. This will be refunded following a departure check on the unit provided the unit has been left clean, tidy and undamaged.
  • Only the number of guests specified on the booking form may occupy and use any of the facilities in the Holiday Homes. If more people than specified are found to be occupying or using the facilities in the Holiday Home the whole party will be asked to leave and no refund will be given.
  • Holiday homes are available from 3pm on the day of arrival and must be vacated by 10am on the day of departure.
  • For guests in accommodation with a hot tub, the rules of the hot tub must be adhered too. The Park takes hot tub safety very seriously. If the rules are not being followed, the hot tub may be drained down and unusable for the remainder of your stay or you may be asked to leave the accommodation before the end of your holiday.  In this scenario there will be no refund.
  • Any damage or breakages must be reported to a member of staff. In the case of negligence or wilful damage, you will be charged the replacement cost.
  • Sunny Lyn reserves the right for staff to enter any holiday home to carry out essential repairs, utility inspections etc.
  • Lodges and apartments will include linen, towels and welcome refreshments. Towels are for use in the unit only. Beach towels are not provided.
  • Static caravans do not include linen, towels or welcome refreshments; however, you are able to hire linen & towels at the following charge:

o £20 per double set of linen o £15 per single set of linen o £10 per person for a set of towels (a set includes one hand towel and one bath towel) 

If you would like to hire linen/towels, please call us or amend your online booking at least 24 hours prior to arrival. 

 

ADDITIONAL TERMS & CONDITIONS FOR CAMPING, TOURING & MOTORHOME GUESTS  

  • A 20% deposit (minimum £10 payment) is due to secure any camping/touring/motorhome booking and the balance is due four weeks before arrival. Bookings made within four weeks of the start of your holiday must be paid for in full at the time of booking.
  • Pitches are available from 12noon on the day of arrival and must be vacated by 11am on the day of departure. We reserve the right to remove any tent left unattended after 11am on the day of departure.
  • No cars or vehicles are allowed on tent camping areas. Please park where indicated by a member of staff. We endeavour to provide a parking space for all guests but if we run out of space onsite you may need to park on the public road. 
  • You must set up on your designated pitch.
  • Where no prior arrangement has been made, we reserve the right to re-let any pitch not taken by 8am on the day after your planned arrival day.
  • To extend your stay it is essential you arrange this before 11am and can only be accommodated if space is available.
  • Should you fail to book the correct size pitch or subsequently alter your requirements, we cannot guarantee to provide an appropriately sized pitch when you arrive. In this instance, it will be deemed that you have cancelled your holiday and the cancellation charges will come into effect.
  • Gas stoves and appliances must be operated in accordance with manufacturer's guidelines. No gas cookers or appliances should be operated in, or close to, any site building.

 

DATA PROTECTION  

Information supplied to us will be used for our own administrative purposes only and will under no circumstances be passed on to a third party. 

REFUNDS & CANCELLATIONS  

You may cancel your holiday at any time. However, cancellation charges are payable as follows: 

 

Amended Refund and Cancellation Charges for Booking Made During Covid-19 Crisis for 2020 & 2021 bookings

Notification/Reason for Cancellation

Refund/Credit/Penalties

Sunny Lyn Holiday Park cancels your holiday at any time before your arrival. 

Full refund of any amount paid

Government Imposed Travel Restriction which stops you leaving your home or Lynton area is on a lockdown. (You must let us know you are in lockdown within 72 hours of the Government announcement if your holiday is within the next 6 weeks)

 

Full refund of any amount paid.

Guest cancels more than 28 days before arrival (due to non Covid-19 reasons)

Loss of Deposit (20% of holiday cost)

Guest cancels between 14-27 days before arrival (due to non Covid-19 reasons)

Loss of full cost of holiday 

Guest cancels  more than 14 days before arrival as they are required to self-isolate due to Covid-19.

Credit note for any amount paid to be used towards a future stay. Credit to be used within 12 months of your original arrival date.

Guest cancels less than 14 days before arrival 

No refund or credit can be given

In case you need to cancel, we strongly recommend that you take holiday insurance. If you live in the UK and need a UK holiday insurance provider you could contact Guest First at http://www.guestfirst.co.uk          or telephone them on                0345 9080101. 

It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday unless they do so because of a breach of some obligation on our part.  If this is the case, an investigation will be carried out within 14 days of your departure and you will be notified of the outcome. If you are asked to leave the Park because of some breach of these terms and conditions, no refund will be given.  The exception to this is if we need to close the site, in which case you will receive a pro-rata refund of your unused nights.

FINALLY, BUT IMPORTANT FOR ALL GUESTS  

We reserve the right to demand the immediate withdrawal of any persons who contravene these Terms and Conditions and behave in a manner likely to cause distress to other guests or to the detriment of the Parks’ reputation. In these circumstances the holiday ceases, no refund will be given and we will not be liable for any extra costs incurred by you. 

We are not responsible for any loss or damage to your property by theft or otherwise or for personal injury. This does not however affect your statutory rights. 

We hope that you have an enjoyable stay but if anything goes wrong please raise it with a member of staff immediately and we will try to rectify any problems during the course of your holiday. If you wish to pursue the complaint please contact us, in writing, within 28 days of your departure. 

 

 



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