Sunny Lyn Holiday Park

Terms and Conditions

A contract exists between you and Sunny Lyn Holiday Park as soon as you have made your booking and the following Terms and Conditions apply from that time. ​

GENERAL TERMS FOR ALL GUESTS

  • A 50% deposit is due to secure any booking the balance is due six weeks before arrival. Bookings made within six weeks of the start of your holiday must be paid for in full at the time of booking. All prices are inclusive of VAT.
  • The Park Owners reserve the right to refuse any booking.
  • For Health and Safety reasons all guests must register at reception as soon as possible after their arrival. Any Day Visitors must also call at Reception before coming to see you.
  • No parking is available for early arrival or late departure unless arranged in advance.
  • Late arrivals, after 8pm are discouraged. Anticipated arrivals after this time must be agreed in advance.
  • As we are a small site, there is only space to park 1 car per holiday home or camping pitch.
  • For Health and Safety reasons the burning of wood is NOT permitted anywhere on the Park. Barbecues are welcome but must be raised up off the ground and grass. No barbecues are allowed on the decked area.
  • We would ask that you are respectful to other holiday makers by keeping noise to a minimum while on the Park. The Park operates a quiet policy between 10.30pm and 7.30am.
  • The speed limit for all vehicles anywhere on the Park is 10mph.
  • No games (ball games, frisbees, etc.) may be played where they may cause a nuisance to other guests or are likely to cause damage to any property.
  • Any items left behind or lost property that is not claimed within 7 days of departure will be sold and the proceeds given to charity.

  • For respect to the Park, yourself and other guests, you must not:
    • Commit any criminal offence or undertake any criminal activity.
    • Keep or carry any firearm or any other weapon at or while on the Park.
    • Use any unlawful drugs.
    • Bring any lorries or commercial vehicles on to the Park.
    • Carry on any trade or business.
    • Work on your vehicle, if there is any chance that motor oil or lubricants will leak out onto the ground.
    • Cause damage to trees, plants or shrubs or pick any flowers in the beds, tubs, or on the banks.
    • Erect any washing lines.

  • CHILDREN - Parents are responsible for supervising their children properly, particularly near the river, so that they are not a nuisance or a danger to themselves or others. No bikes, skateboards or scooters may be used on the slopes of the Park or on the camping field.

  • PETS - Pets are accepted in some of the holiday homes and on the camping field. However:
    • Pets are not permitted in any of the public buildings on the park, except for registered assistance dogs.
    • Pets are not allowed to enter a Holiday Home that is designated 'Pet free'
    • Pets are not allowed into the bedrooms (expect for registered assistance dogs) or onto the beds, bedding or seating in any of the Holiday Homes
    • Dogs MUST be kept on a short lead and under control at all times while on the Park.
    • Please do not exercise your dogs on the Park and they must not be allowed to foul or urinate anywhere on the Park. Should your dog have an 'accident' please clean up after it. There is an area within 25 meters of the Park where dogs can be exercised.
    • Owners will be liable for the cost of any damage caused by their pet.
    • Dogs must never be left unattended in any Holiday Home, Motor Home, Tourer, Tent or vehicle.
    • We reserve the right to require an owner to remove their dog, or any other pet from the site, if it is causing a nuisance, damage or is a danger to other guests.

ADDITIONAL TERMS & CONDITIONS FOR HOLIDAY HOME GUESTS (ie: holiday lodges, static caravans & apartments):

  • Holiday homes are available from 3pm on the day of arrival and must be vacated by 10am on the day of departure. Failure to depart by the designated time will result in a late departure fee of £25 per hour being levied.
  • Only the number of guests specified on the booking form may occupy and use any the facilities in the Holiday Homes. If more people than specified are found to be occupying or using the facilities in the Holiday Home the whole party will be asked to leave and no refund will be given.
  • A £50 security deposit is due on arrival for each static caravan booked and £100 for each apartment or holiday lodge. This is taken as a credit/debit card pre authorisation or cash. This will be refunded following a departure check on the unit provided the unit has been left clean, tidy and undamaged.
  • Any damage or breakages must be reported to a member of staff. In the case of negligence or wilful damage, you will be charged the replacement cost.
  • The Proprietors reserve the right to enter any holiday home to carry out essential repairs, utility inspections etc.
  • Lodges and apartments will include linen, towels and welcome refreshments. Towels are for use in the unit only. Beach towels are not provided.
  • Static caravans do not include linen, towels or welcome refreshments; however, you are able to hire linen & towels at the following charge:
    • £15 per double set of linen
    • £10 per single set of linen
    • £10 per person for a set of towels (a set includes one hand towel and one bath towel)
  • If you would like to hire linen/towels, please call us or amend your online booking at least 24 hours prior to arrival.

ADDITIONAL TERMS & CONDITIONS FOR CAMPING, TOURING & MOTORHOME GUESTS

Pitches are available from 12noon on the day of arrival and must be vacated by 11am on the day of departure. We reserve the right to move any tent left unattended after 11am on the day of departure and a further night’s stay will be charged.

  • No cars are allowed on the camping field. Please park where indicated by a member of staff. We endeavour to provide a parking space for all guests but if we run out of space onsite you may need to park on the public road.
  • You must set up on your designated pitch.
  • Where no prior arrangement has been made we reserve the right to re-let any pitch not taken by 8am on the day after your planned arrival day.
  • To extend your stay it is essential you arrange this before 11am and can only be accommodated if there are no arrivals due.
  • Should you not book the correct size pitch or subsequently alter your requirements, we cannot guarantee to provide an appropriately sized pitch when you arrive. In this instance it will be deemed that you have cancelled your holiday and the cancellation charges will come into effect.

DATA PROTECTION
Information supplied to us will be used for our own administrative purposes only and will under no circumstances be passed on to a third party.

REFUNDS & CANCELLATIONS
You may cancel your holiday at any time. However cancellation charges are payable as follows:

  • More than 6 weeks prior to arrival (42 days): Loss of deposit only
  • Between 41 days and 14 days of arrival: 75% of total cost of your holiday
  • Less than 14 days notice: total holiday cost

In case you need to cancel, we strongly recommend you take holiday insurance. If you live in the UK and need a UK holiday insurance provider you could contact Guest First at www.guestfirst.co.uk or telephone them on 0345 9080101.

It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday unless they do so because of a breach of some obligation on our part, which would justify cancelling the holiday. If you are asked to leave the Park because of some breach of these terms and conditions, no refund will be given.

FINALLY BUT IMPORTANT FOR ALL GUESTS
We hope that you have an enjoyable stay but if anything goes wrong please raise it with a member of staff immediately. If you wish to pursue the complaint please write to us within 28 days of your departure.

We reserve the right to demand the immediate withdrawal of any persons who contravene these Terms and Conditions and behave in a manner likely to cause distress to other guests or to the detriment of the Parks’ reputation. In these circumstances the holiday ceases, no refund will be given and we will not be liable for any extra costs incurred by you.

We are not responsible for any loss or damage to your property by theft or otherwise or for personal injury. This does not however affect your statutory rights.



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